Withdrawal button
Last updated: October 6, 2026
If you bought a Curva plan or credits 10 calendar days ago or less, you can withdraw from the purchase here. You don’t need to log in to your account or sign up. This English version is a translation: if it differs from the Spanish version, the Spanish version prevails.
If the button doesn’t open your email, write to us at hello@curva-studio.com with the subject «Purchase withdrawal».
What to send us
- The email you log in to Curva with.
- Your brand’s name.
- What you bought: a plan (Basic, Pro or Ultra) or top-up credits.
- The date of the charge.
If you’re missing any of this, send the request anyway: we’ll look it up.
What happens next
Within 24 hours we reply through the same channel with a withdrawal code: it’s your request number.
If you didn’t use the credits from that purchase, we refund everything you paid; if you used part of them, the share corresponding to the ones you didn’t use. If it was a plan, we also cancel it. The details are in the purchase terms.
Refunds are made in pesos and through the same method you paid with.
If you just want to stop paying
You don’t need to withdraw: cancel the renewal anytime from the app, under «Plan y facturación» (Plan and billing), or without logging in from the cancellation button. You keep all your credits.
Cancellation button
Cancel your Curva plan here, without logging in to your account or signing up. From the cancellation on you won’t be charged again, and you keep all your credits.
If the button doesn’t open your email, write to us at hello@curva-studio.com with the subject «Plan cancellation».
What to send us
- The email you log in to Curva with.
- Your brand’s name.
- Your plan: Basic, Pro or Ultra.
If you’re missing any of this, send the request anyway: we’ll look it up.
What happens next
Within 24 hours we reply through the same channel with an identification code: it’s your request number.
We cancel the renewal: from that moment you won’t be charged again. The credits you already have never expire and remain available.
Within 72 hours we email you confirmation of the cancellation.
You can also do it yourself
If you log in to the app, go to «Plan y facturación» (Plan and billing) and tap «Cancelar renovación» (Cancel renewal): the cancellation is immediate.
If you also want your money back
Cancelling doesn’t refund what has already been charged. If the last charge was 10 calendar days ago or less, request a refund from the withdrawal button: we cancel the plan there too.